Please email us with any questions, we can help you out. Please include your order number or other pertinent information.

Yes all of our products are compatible. A small group of customers have experienced slower playback speed with the Serious Effects and Compositing DVD only. If you are having a similar issue please contact us and we will send an update.

If you do not receive your download after purchase please send us a friendly email and we'll be happy to help you out. Be sure to use the correct address and ZIP when ordering to ensure quick processing.

Yes. Customers who select to have orders shipped will also receive a download link. You may download as needed but the DVD's will also be shipped. Remember some products are only available through the mail.

We recommend using a download manager for large files. Our download section has all the latest information about recommended software and extraction tools.

Be sure to have the latest version of your Unzipping application (winrar for Windows or The Unarchiver for Mac). Also verify the size of the file you downloaded is close to estimated size on the website. If you continue to have problems contact us.

Some of our products are only available on DVD if there is a problem with the order we will contact you before moving forward. Also if you selected downloadable but want a DVD please let us know and we can arrange for a hard copy to be shipped. One other option you could do is go to our Add Shipping page and purchase shipping by adding to the cart, checking out and then selecting a shipping method.

Purchased products will always be available to download to verified customers. The files are available for a 5 day period and can be extended or reissued. We do recommend burning a DVD backup once you have successfully downloaded your products.

Probably. We ship all over the world including: Australia, Germany, UK, France, Africa, Canada, Poland, New Zealand, Holland, Austria, Belgium, Mexico, Japan, Italy, Norway Etc. We will not process orders that we know can't be shipped and if a package is returned we will refund total purchase price if we are unable to ship.

Please contact us so we can help to resolve the problem. It may be webpage issue.

At this time we prefer online orders because they work directly with our inventory system. If you need to pay with a purchase order or other type of payment method please contact support.

Please contact us immediately and we will assist you. Sometimes packages get lost but we guarantee them or your money back. Please don't wait too long to notify us if you suspect your package is missing. Remember international customers may have to wait for customs to clear before delivery.

Please contact us and we will arrange additional working copies for free of course.

Please contact us and we will arrange to send another package with the correct items. Some products are available as a download only. On the other hand if you receive something in addition to your order, enjoy it.